In the meantime, I made a friendly call to the googled hotline and verbally selected only the “friendly customer” escalation level. So the soft-washed basic program. I was told that a cancellation was not possible, because Galaxus was not the seller, but the phone came from a third party. This is also a now new knowledge, which is contrary to the order confirmation and the previous course. Well, slowly but nothing surprises me anyway…
But how did it continue? After the only mildly escalated phone call, at least the “Cancel” button was suddenly visible again. Ok, then I click on it! Before that is also gone again, because you never know.
No, I don’t have a contract with a third-party provider or supplier, but with Galaxus! And also the right of withdrawal for online commerce takes effect BEFORE the goods are shipped and directly after receipt of the order (declaration of intent). There I do not even have to cancel. That is now officially in the §§ 312g and 355 BGB regulated. One makes instead with Galaxus a so-called “cancellation request” instead of a legally entitled cancellation, since nothing was sent yet. Just not at Galaxus. To be on the safe side, I also sent the completed cancellation form to Galaxus in due time.
Also, with the “cancellation request” you see only in the order status, but not as sent communication by mail. Nope, because you do not want to be nailed somehow still. I then documented it as a substitute in the customer account, because nothing else came. This behavior is also unusual and not in the interest of the customer, to paraphrase it politely and legally. That’s why I chose escalation level two, i.e. “Renitent, but knowledgeable customer”. In addition, I explained my person and the circumstances fairly and expressly gave the store the chance to comment again or to conclude the process to my satisfaction before publishing. Helped also this did not, one is sure of its thing however soas of or simply only bored… Because it came simply: nothing.
At least the forum cleaners at Galaxus are not as hyperactive as at Media Markt and my customer review has survived the first 12 hours (as of yesterday evening). No one has responded even on day two and also until day three came no mail.
How should one classify all this now? I’ll be careful not to give the opposing party any room for maneuver, because it looks like it’s going to come down to a legal dispute. In turn, these are all things that “normal” customers would actually like to avoid. This mean way of “customer loyalty” is simply despicable, even from the point of view of the Apple lemmings chosen as a special target group.
Whether and what one still wants to order from Galaxus.de in the future is of course up to everyone, because I can only document and publish my experiences. The rest and an evaluation should be able to do the common sense by itself. There I am, also privately as a former customer, of course out.
How Mediamarkt is doing the lemming test with the Apple iPhone 15 Pro Max and ripping off customers
175 Antworten
Kommentar
Lade neue Kommentare
Mitglied
Urgestein
Urgestein
Urgestein
Urgestein
1
Mitglied
1
Veteran
Mitglied
Urgestein
Neuling
Veteran
Mitglied
1
Veteran
Mitglied
Neuling
Urgestein
Alle Kommentare lesen unter igor´sLAB Community →